Job Description
TITLE: System Administrator ROLE: See job description for Administrative Partner for generic job duties. AREA OF ASSIGNMENT: Information Services HOURS OF WORK: As required to fulfill responsibilities. RESPONSIBLE TO: Manager, Technical Services PRE-REQUISITES: • Two (2) years of college in a relevant course track or completion of an accredited technical training program preferred. Three (3) years experience in a Technical Support position may replace a degree preferred. • A+ or comparable Certification preferred. • Minimum two (2) MCP Certifications preferred. • Minimum one (1) year experience in the current or similar environment. • Demonstrated ability to install and repair PC hardware, software and related equipment. • Experience with the following technologies: WAN, LAN, router management, firewall technologies, data switching, IPX or TCP/IP, UNIX environments. • Demonstrated understanding of IP numbering schemes and subnetting • Demonstrated continued professional development. GENERAL QUALIFICATIONS: • Bachelors degree preferred. • UNIX Administration Certification preferred. • Experience with currently installed computer equipment, and operating systems. • Demonstrated knowledge of PC, mini and mainframe system software and hardware. • Demonstrated knowledge of data communications, microcomputers, networks and associated hardware, software and operating systems. • Demonstrated knowledge of network monitoring tools and utilities. • Demonstrated ability to repair personal computers, peripherals, network devices and related equipment. • Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits. • Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. • Successful experience as Project Manager preferred. UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: • Requires the ability to move PCs and printers weighing up to 50 lbs. • Requires prolonged standing, ladder work, working around and under furniture and equipment, working in small areas above and below the floor and within walls. • Requires planning, organizing and working on multiple tasks at one time. • Tolerates ambiguity in instructions and work situations. • Will direct the work of others. PERFORMANCE RESPONSIBILITIES A. Generic Job Functions: See Generic Job Description for Administrative Partner B. Unique Job Functions: • Provides technical advice/support as required for: moves, changes, expansion, upgrades and replacement of computer systems and peripherals, microcomputers/networks and related equipment and software, transmission media and telephone systems. • Monitors the network including all operating systems, the Ethernet transport system and related hardware/software. • Maintains Network hardware, software, user access, directory structure, and volume use. • Provides support for the Technical Services Manager. • Solves problems involving very complex technical issues and multiple disciplines with limited guidance. Coordinates vendor support as needed. • Provides assistance to and coverage for other I.S. staff. • Performs project management work to include: current and proposed information flow, cost/benefit analysis, detailed system specifications, procedure writing, programming, testing, and training of users. • Prepares detailed work plans and target dates for all projects. • Performs work tasks according to work plan and within target times. • Provides complete documentation of all tasks and projects according to departmental standards. • Tests changes comprehensively so that revisits are minimal; reviews all work for accuracy before submission. • Provides training to VMC and department personnel. • Advises Manager of potential problems, requirements for expanded services, and status of current systems on an ongoing basis. • Responds to all requests according to departmental standards. • Maintains computer network and communications documentation • Promptly notifies Manager of problems, unexpected tasks and missed targets. • Actively pursues training and knowledge of new systems, and completes training programs as required. • Maintains the security of the Data Center systems and information, per VMC and departmental Information Privacy policies. • Ensures that reports, data, and devices are appropriately accessed. • Supports Manager in controlling expenses; provides input for budgeting departmental needs. • Provides after-hours support as necessary C: Unique Windows responsibilities: • Ensures compliance of architecture with corporate standards. Security focused, experience with Windows system hardening and patching. • Familiarity with OS image deployment strategies, patching tools, monitoring services, and forecasting utilities Experience with VMWare/Terminal Services/Citrix Strong backup and recovery skills. Knowledge NFS, TCP-IP, DNS, RAID. Job Qualifications: PRE-REQUISITES: • Two (2) years of college in a relevant course track or completion of an accredited technical training program preferred. Three (3) years experience in a Technical Support position may replace a degree preferred. • A+ or comparable Certification preferred. • Minimum two (2) MCP Certifications preferred. • Minimum one (1) year experience in the current or similar environment. • Demonstrated ability to install and repair PC hardware, software and related equipment. • Experience with the following technologies: WAN, LAN, router management, firewall technologies, data switching, IPX or TCP/IP, UNIX environments. • Demonstrated understanding of IP numbering schemes and subnetting • Demonstrated continued professional development. GENERAL QUALIFICATIONS: • Bachelors degree preferred. • UNIX Administration Certification preferred. • Experience with currently installed computer equipment, and operating systems. • Demonstrated knowledge of PC, mini and mainframe system software and hardware. • Demonstrated knowledge of data communications, microcomputers, networks and associated hardware, software and operating systems. • Demonstrated knowledge of network monitoring tools and utilities. • Demonstrated ability to repair personal computers, peripherals, network devices and related equipment. • Ability to work independently and in teams with good problem solving, communication, and organizational skills. Diligent, results-oriented work habits. • Ability to set priorities, produce accurate work, and meet deadlines; ability to function in a setting with a wide variety of duties and numerous interruptions. • Successful experience as Project Manager preferred.
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