Customer Service Agent
Primary Duties, Responsibilities and Requirements:
· Responsible for all customer inquiries and questions
· Provide excellent customer service at all times
· Follow up to customer inquiries by taking specific action in a timely manner
· Troubleshoot equipment and system problems
· Exercise retention efforts when appropriate
· Identify customers who are comparison-shopping and inquiring about contract terms -
· Work with confidential customer information
· Problem solve to help customers resolve issues on first call
· Enters data from customers into various software programs
· Appropriately communicate with upset customers to resolve their inquiries
· Thrives as a team player in a fast-paced, high-energy, change-oriented environment
· Participates in additional training courses when needed
· Performs other related duties and assignments as required and as assigned by supervisor or manager
Experience/Requirements:
· 6 months Call Center experience preferred
· Must be 18 years old
· Type 25 wpm
· High School Graduate or GED
· Ability to use desktop computer system and hardware, e.g. mouse, keyboard
· Logical problem solving skills and ability to multi-task
· Proven oral and written communication skills
· Must have availability to work various shifts influenced by current business needs.
· Ability to use Windows operating systems and navigate between various windows
· Provide a positive, professional, empathetic and customer-focused manner
· Good organization and work prioritization skills
· Must be able to pass a Federal Background Check and Drug testing
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