Solutions Engineer

Job Description


Here’s what YOU can count on when you join KONICA MINOLTA!

Worldwide, Konica Minolta is one of the top information technology companies. Our proven experience is helping customers streamline workflow, improve output and IT infrastructure, reduce costs and strengthen their commitment to environmental protection. As an employer, our goal is to partner with individuals who want a career- not just a job. We offer a unique combination of competitive compensation; comprehensive product training and professional development programs that will help you quickly build your professional skills. You’ll also discover the winning spirit that makes KMBS a great place to work; we offer a fun, energetic and fast paced service and sales environment where achievement is rewarded.

Konica Minolta Business Solutions USA, Inc. is currently seeking a Solutions Engineer.

Responsibilities:
Report directly to Branch Service Manager for weekly activities, and may report on a dotted line to the Market Solutions Engineer. Provides direction, support, focus and training.
Attend weekly sales meetings, regional and market solutions conference calls, national solutions training calls, and instructor led solutions training courses.
Attend sales calls with all sales reps to offer technical & application expertise.
Lead live demo's on solutions products they are trained on, or arrange demo's for solutions products they are not trained on via the MSE/RSC or vendor.
Complete Statements of Work and/or Site Survey's for all solutions sales for their branch (excluding bundled solutions).
Quarterback all solutions sales in their branch by being involved in presales with the sales rep, work with Service Managers to allocate Post Sale support for installation, provide the Site Survey and Statement of Work to the Post Sale team, follow up with both the Post Sale team and the customer to get sign off on the Statement of Work.
Handles pre-sales and post sales system and application support and customer training for all digital products (b/w, color, controllers, DIS, application software).
Trains customers on black/white products. Should be limited to solution application capabilities. This would not be limited to B/W and the post-sale team would share in this responsibility since he/she will support the customer’s workflows.
Use the Engagement Letter and SMS process to document customer pain points, document Konica Minolta commitments in addressing those pain points, and properly track time for professional service billing and scope creep prevention purposes.
Maintains proficiency in the entire KMBS digital product line for: scanning, network printing, driver functionality, 3rd party compatibility and document workflow (from scanning to management to output.)
Required to build a knowledge base of competitive technical information to share with all Solutions Engineers, Solution Integrators, Solution Specialist, and branch sales team as a result of interacting with sales prospects and customers.
Ensures all demo room equipment, including Demo Room PC, Solutions Server, and MFP’s are operating properly and pass quarterly readiness checks.
Schedule and lead quarter business reviews for each installed solution.
This sales support position requires calling on current and potential customers to provide pre-sales and post-sales support for all Konica Minolta supported software applications related to digital graphic systems. This includes:
- Both color and black/white copiers
- Printers
- Associated digital controllers, MAC and PC Operating Systems

Job Requirements


Requirements:
3-5 years of relevant experience. High School Diploma or GED Equivalent required, Bachelor’s Degree preferred.
Strong working knowledge of MAC and PC Operating Systems.
Experience or comprehensive training in network topology and software applications related to digital graphic systems, including Microsoft applications. Strong technical knowledge and experience with on-site customer relations will be required.
Strong time management, communication (written/verbal),and team leadership skills.
Ability to train others.
Have access to reliable, and presentable transportation.

Konica Minolta Offers:
Outstanding benefits package (including medical, dental, vision, life insurance, to name a few)
401(k) plan with matching company contribution
Excellent holiday/vacation plans
Tuition Reimbursement Program
Ongoing professional development training including access to online Harvard Manage/Mentor courses

Konica Minolta is proud to be an Equal Opportunity Employer M/F/V/D